Phone Books
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You can define one or multiple phone books in each tenant. Phone books can be used for several actions:
- when provisioning a phone, you can upload a phone book to the phone
- for routing incoming calls based on Caller ID number, working also with regular expressions, so you can for example route based on the area code
- for provide on the fly conversion of Caller ID number to name
Each phone book can be completely customized based on the fields required
When you define a phone book, a special destination will be added to your available list of destinations: "Route by phone book". Using this special destination, you can send the call to a different destination, based on the Caller ID number. The Caller ID number can be stored as regular expression, so for example, you can easily send all "Italian" number to a certain extension:
