Phone Books
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You can define one or multiple phone books in each tenant. Phone books can be used for several actions:
- when provisioning a phone, you can upload a phone book to the phone
- for routing incoming calls based on Caller ID number, working also with regular expressions, so you can for example route based on the area code
- for provide on the fly conversion of Caller ID number to name
Each phone book can be completely customized based on the fields required
You can ask to include the list of extensions in the phone book. Only extensions set to be included will be added.
When you define a phone book, a special destination will be added to your available list of destinations: "Route by phone book". Using this special destination, you can send the call to a different destination, based on the Caller ID number. The Caller ID number can be stored as regular expression, so for example, you can easily send all "Italian" number to a certain extension:
