Understanding call recording
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Call recording is a hot topic and while it is quite simple to perform the recording at trunk level, it is very hard to manage start, stopping and transfer of calls while recording. Let's show some scenario and detail what works and what doesn't work.
Phone A is configured with recording "Yes, but allow to stop by caller"
Phone B is configured with recording "Yes, but allow to stop by caller"
| Type of Call | Description | Result |
|---|---|---|
| Direct call | Phone A calls Phone B | The call is recorded |
| Transfered call | Phone A calls Phone B, Phone A transfers the call to Phone C | The call from A to B is recorded. The call between B and C is not recorded |
| Transfered call | Phone A calls Phone B, Phone B transfers the call to Phone C | The call from A to B is recorded. The call between A and C is recorded |