Call Campaigns

Using call campaigns is possible to dial automatically a series of numbers and play a predefined message or connect to an extension, queue, conference room. It can be used for advertising, marketing or just as an appointment reminder. A call campaign can start automatically or be manual started/stopped.

• 

  Scheduled

• 

  On demand

• Name is the internal name for the call campaigns
• CallerID allows to specify which CallerID to use when dialing the numbers
• Type can be “On demand start/stop” or “Scheduled”. For scheduled campaigns, you can enter the Start/End for the campaign and a weektime condition to control the timeslots when the campaign is run
• Use Do Not Call lists permits to use a list of numbers who has opted to not receive calls, useful for example when doing marketing calls
• Dial timeout is the number of seconds to dial any of the numbers
• On connect lets you specify the destination to connect the called number when answers
• Max Channels allows to specify how many concurrent calls can run this call campaign
• Max Attempts specifies the number of retries each number will receive in case it doesn't answer
• Delay between calls allows to set the number of seconds to wait between calling numbers
• Campaign Server specifies which server will hold the campaign
• State permits to set the state for the campaign

Numbers can be loaded using CSV files