Destinations

When a control list some possible destinations, you can choose among the following options:

Conditions ...

Perform the selected condition and continue on the matching/not matching destination

Conferences ...

Join the specified conference

Custom Destinations ...

Use the defined Custom Destinations

DISAs ...

Use the defined DISA

Extensions ...

Dial the extension chosen

Flow ...

Use the specified flow

Hunt List ...

Use the specified Hunt List

IVRs ...

Use the specified IVR

Playbacks ...

Play the specified media file

Queues ...

Place the call in the specified queue

SMS ...

Send the SMS received to the specified extension

Voicemail ...

Connect the caller to the specified voicemail

Conference Room ...

Connect the caller to the specified conference

Specials

Rerecord ...

You can rerecord each of the media files stored in the system

Start campaign ...

Start the named call campaign

Stop campaign ...

Stop the named call campaign

Pause campaign ...

Put named call campaign in pause

Unpause campaign ...

Unpause named call campaign

Remove called number from campaign ...

Useful to permit to the called number to be removed from the campaign, useful only in the destination for a campaign

Add called number to Do Not Call list ...

Useful to permit to the called number to be added to a Do Not Call list, useful only in the destination for a campaign

Login caller to Queue ...

Add the caller as agent for the named queue

Toggle Login/Logout caller to Queue ...

If the caller is an agent for the queue, remove it, if instead it is not, add as agent to the named queue

Toggle Pause/Unpause caller to Queue ...

Pause/unpause caller from the named queue

Logout all agents from Queue ...

Logout all agents from the named queue

Logout caller from Queue ...

Logout caller from named queue

Pause caller from Queue ...

Pause caller from queue (the content for the variable USR-PAUSEREASON is used as reason)

Unpause caller from Queue ...

Unpause caller from queue

Pause all agents in Queue ...

Pause all agents from queue (the content for the variable USR-PAUSEREASON is used as reason)

Unpause all agents in Queue ...

Unpause all agents from queue

Route by Phone Book ...

Search the caller ID in the named phonebook and route the call to the destination specified for that number

Set unconditional forwarding for ... to [NUM]

Set the unconditional forward for the named DID to [NUM]

Enable unconditional forwarding for ...

Enable the unconditional forward for the named DID

Disable unconditional forwarding for ...

Disable the unconditional forward for the named DID

Toggle unconditional forwarding for ...

Toggle the unconditional forward for the named DID

Set Caller ID Name by Phone Book ...

Search the caller ID number in the named phonebook and set the caller ID name accordingly

A lter Caller ID based on rule ...

A lter the Caller ID number based on the Caller ID Mods specified

Set Music On Hold to ...

Set Music on Hold to the named media file. Only media files in wav and sln can be used as Music on Hold

Ring extension using Music On Hold ...

When dialing next extension in the current destination list, use specified MOH instead of ringing tone

Voicemail Same Number

Useful only when creating an extension, creates a Voicemail for the extension and assign it

Other Special

Add the calling extension to virtual extension [EXT]

Add the calling extension to the list of phone included in the virtual extension specified

Always report calls as answered elsewhere

Useful in an huntlist, doesn't leave an "unanswered call" message on phones

Answer the call

Usually not needed, it just answer the call

Barge with extension [EXT]

Barge with extension [EXT]

Blacklist last received caller ID

Insert the last received caller ID in the blacklist for the tenant

Busy

Report the call as busy

Comedian Voicemail system

Access the Voicemail system

Continue execution when called party hangup

When the called party hangup, instead of terminating the call, continue to the following destination

Dial by name directory

Gives access to the dial by name directory

Dial by name using the [NUM] dialed

Perform a "dial by name" lookup in the directory

Disable DND on the calling extension

For the calling extension, DND (Do not disturb) is disabled

Disable FMFM on the calling extension

For the calling extension, FMFM (Find Me, Follow Me) is disabled

Disable on busy forwarding for calling extension

For the calling extension, the additional destination "On Busy" is disabled

Disable on no answer forwarding for calling extension

For the calling extension, the additional destination "On No Answer" is disabled

Disable on offline forwarding for calling extension

For the calling extension, the additional destination "On Offline" is disabled

Disable unconditional forwarding for calling extension

For the calling extension, the unconditional destination is disabled

Dump channel variables (useful only for debug)

Dumps all channel variables, useful only for debugging

Echo test

Perform the standard asterisk echo test

Enable DND on the calling extension

For the calling extension, enable DND (Do not disturb)

Enable FMFM on the calling extension

For the calling extension, enable FMFM (Find Me, Follow Me)

Enable on busy forwarding for calling extension

For the calling extension, the additional destination "On Busy" is enabled

Enable on no answer forwarding for calling extension

For the calling extension, the additional destination "On No Answer" is enabled

Enable on offline forwarding for calling extension

For the calling extension, the additional destination "On Offline" is enabled

Enable unconditional forwarding for calling extension

For the calling extension, the unconditional destination is enabled

Exit the Queue and call back when it is your turn

This can be used only inside a queue, it take note of the caller position in the queue, terminates the call, but call back the caller when it is his turn, placing in the first position in the queue

Force Recording of the call

Force the recording of the call

Generate a fake ringing tone to the calling party

When dialing the next destination, generates a fake ringing tone

Hangup the call

Hangup the call

Intercom with extension [EXT] (two way audio)

Run an intercome with the specified extension

Invert condition match

In the following Conditions for the same destination group, the outcome of the condition is reversed, so if matching, the "Not Match" destination is followed and vice versa. It can be restored with the "Restore condition match"

L oad Flow variables

Recover all flow variables from the database

Login to all Queues

Log in the calling extension to all queue availables

Logout from all Queues

Log out the calling extension from all queue availables

Mask the callerID on calling [NUM]

Mask the caller ID and call the number matching [NUM]

Page extension [EXT] (one way audio)

Page (one way audio) extension [EXT]

Park the call

Park the call in the first available parking lot

Park the call in the [NUM] parking lot

Park the call in the specified parking lot

Park the call without announce

Park the call in the first available parking lot but doesn't play the announce for the parking lot used

Pause caller from all queues

Pause the caller from all queues (the content for the variable USR-PAUSEREASON is used as reason)

Pickup Extension [EXT]

Pickup the ringing extension [EXT]

Pickup Group

Pickup a call ringing in your pickup group

Play Beep

Play just a beep

Play latest caller ID and ask to dial

Play the latest caller ID received and ask confirm to dial it

Play MOH to caller while ringing

For the next call in the destination list, instead of playing the usual ring tone to the caller, it plays Music on Hold

Play Music on Hold

Play Music on Hold to the caller

Play the callerid of the calling party

Play the caller ID of the calling Party

Receive Fax

Receive a Fax

Record a Message

Record a message and store in Configuration/Media Files

Remove all extensions from virtual extension [EXT]

Remove all extensions taking part of the virtual extension [EXT]

Remove the calling extension from any virtual extension

Remove the calling extension from any virtual extension

Remove the calling extension from virtual extension [EXT]

Remove the calling extension from the virtual extension [EXT]

Restore condition match

This is the opposite for "Invert condition match", it restores the normal behaviour of the condition

Retrieve the voicemail of the [EXT] dialed

Retrieve the voicemail associated to the [EXT] dialed

Retrieve the voicemail of the calling extension

Retrieve the voicemail for the calling extension

Say the date and time

Plays the date and time

Say the parked calls extensions

Plays the calls parked

Send audio playback without answering (Early Media)

The next playbacks in the destination list are played to the caller without answering

Set Extension [EXT] state to in use

Set the extension [EXT] to in use, usueful for Flows and other conditions

Set Extension [EXT] state to not in use

Set the extension [EXT] to in use, usueful for Flows and other conditions

Set FMFM number to [NUM] and enable it

Set the FMFM number to [NUM] and enable FMFM

Set on busy forwarding for calling extension to [NUM]

It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Busy" destination and activated.

Set on no answer forwarding for calling extension to [NUM]

It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On No Answer" destination and activated.

Set on offline forwarding for calling extension to [NUM]

It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "On Offline" destination and activated.

Set unconditional forwarding for calling extension to [NUM]

It will check if any Custom Destination "Forward To" exists for that number [NUM], if it doesn't exists, it is created with Caller ID and Timeout defaults as configured in Configuration/Settings, then it is set as "Unconditional" destination and activated.

Spy extension [EXT]

Spy on extension [EXT]

Spy/Whisper/Barge extension [EXT]

Select the action to make on the extension [EXT]. Press 4 for spy mode, 5 for Whisper and 6 for Barge.

Toggle DND for the calling extension

Toggle DND flag for the calling extension

Toggle FMFM for the calling extension

Toggle FMFM flag for the calling extension

Toggle state of dialed extension

Toggle state for the dialed extension. This is useful only when used inside a Flow

Toggle state of extension [EXT]

Toggle state for extension [EXT]

Unmask the callerID on calling [NUM]

Unmask the caller ID and place a call to [NUM]

Unpause caller to all queues

Unpause caller to all queues

Voicemail for Extension [EXT]

Dial the voicemail for the extension [EXT]

Wait fifteen seconds

Wait 15 seconds

Wait five seconds

Wait 5 seconds

Wait for caller execution completed

This should be used only when the Custom Destination "Execute separately on Channels when answer" to wait for the caller to complete his destinations"

Wait one second

Wait 1 second

Wait ten seconds

Wait 10 seconds

Wait twenty seconds

Wait 20 seconds

Wakeup Alarm - Disable the time set

Disable the wakeup alarm set

Wakeup Alarm - Play the time set

Play the wakeup alarm set

Wakeup Alarm - Set the time from DTMF HHMM

Ask for a time in HH:MM format and place an alarm to the calling extension

Whisper to extension [EXT]

Whisper to the extension [EXT]