Realtime Status
Realtime status, also known as "Wallboard" is a system to display on a screen an auto refresh status for extensions, agents and queues.
The link for the wallboard can be easily shared because it is not allowing any action on the PBX. To be able to use the Wallboard, a Read Only API Key needs to be generated (Configuration/Settings).
Each wallboard can be customized by choosing the elements to show, their size and color. Some objects can change color based on status and values.
There are three types of Wallboard:
- Queue based
- Extension based
- Mixed
The Queue based are focused in showing queue status, providing options to choose queues to display. The Extension based are focused in showing extensions dialing out. The Mixed one can show both kinds of info.
Here some of the objects to be used:
- Agents: Answered Calls from Queues
- Agents: Answered Calls from shown Queue
- Agents: Delay in answering calls from Queues
- Agents: Delay in answering calls from shown Queue
- Average hold time all the queues
- Average hold time in the queue
- Average time spent talking with callers in the que...
- Averate time spent dialing out, selected extension...
- Empty box
- Extensions: Details
- Extensions: Details with CDR link
- Extensions: Dialed out and then answered/total
- Extensions: Dialed out calls
- Extensions: Dialed out calls and then answered
- Extensions: Dialed out calls and then answered for...
- Extensions: Dialed out calls and then answered for...
- Extensions: Dialed out calls and then answered for...
- Max Hold time all the queues
- Max Hold time in the queue
- Number of available agents in the queue - These are all the agents not paused
- Number of callers abandoning all queues
- Number of callers abandoning the queue
Number of callers waiting in the queue (CALLSINQUEUE) - This item uses the reqtype=INFO&info=queue proxyapi request and queries the AGI manager interface using the "queue show" command, capturing the number of callers waiting to be connected to an agent in the selected queue
Number of callers waiting, all queues (CALLSINQUEUETOTAL) - This item uses the reqtype=INFO&info=queue proxyapi request and queries the AGI manager interface using the "queue show" command, summing up all the number of callers waiting to be connected to an agent in all the queues defined for the tenant
- Number of calls answered by agents
- Number of calls answered by agents, all queues
- Number of calls answered now in the queue
- Number of calls answered now, all queues
- Number of calls dialed and answered for more 30 se...
- Number of calls dialed and answered for more than ...
- Number of calls dialed and answered for more than ...
- Number of calls dialed and answered, selected exte...
- Number of calls dialed, selected extensions
- Number of calls received by the queue
- Number of calls received, all queues
- Number of calls timed out in the queue
- Number of calls timed out, all queues
- Number of free agents in the queue - This is the number of agents not paused and in state "NOT_INUSE"
- Number of online agents in the queue - This is the number of agents not paused in any state, except for "UNAVAILABLE"
- Number of paused agents in the queue
- Queue Service Level
- Theme Logo
- Time spent dialing out, selected extensions
- Time spent talking with callers in the queue
- Time spent talking with callers, all queues
- Time the first caller in line is waiting
- Time the second caller in line is waiting
- Time the third caller in line is waiting