Configuration Guides

Here I am trying to collect some of your requests with the way used to solve your needs. Take in mind there can be multiple ways to do the same trick and mine cannot be the best one.

Read a number from the caller and run an AGI script using it as parameter

Change the CallerID of the extension when dialing out

Select the destination for DID based on the BLF selected on the phone

Receiving SMS and routing to an email

Configuring TWILIO SMS provider

Collect feedback from clients calling support

Using a BLF key to monitor and pause/unpause from a queue

Using a SIP loudspeaker device

Ask for the virtual extension to join and join the calling extension to it

Play the agent name to the caller

Create a "press 1" campaign

Create a forwarding from an extension using a feature code

Mask/Withhold callerid when dialing out