Call Campaigns: Difference between revisions
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* '''Type''' can be “On demand start/stop” or “Scheduled”. For scheduled campaigns, you can enter the Start/End for the campaign and a weektime condition to control the timeslots when the campaign is run | * '''Type''' can be “On demand start/stop” or “Scheduled”. For scheduled campaigns, you can enter the Start/End for the campaign and a weektime condition to control the timeslots when the campaign is run | ||
* '''Use Do Not Call lists''' permits to use a list of numbers who has opted to not receive calls, useful for example when doing marketing calls | * '''Use Do Not Call lists''' permits to use a list of numbers who has opted to not receive calls, useful for example when doing marketing calls | ||
* '''Dial timeout''' is the number of seconds to dial any of the numbers | |||
* '''On connect''' lets you specify the destination to connect the called number when answers | |||
* '''Max Channels''' allows to specify how many concurrent calls can run this call campaign | |||
* '''Max Attempts''' specifies the number of retries each number will receive in case it doesn't answer | |||
* '''Delay between calls''' allows to set the number of seconds to wait between calling numbers | |||
* '''Campaign Server''' specifies which server will hold the campaign | |||
* '''State''' permits to set the state for the campaign | |||
[[File:callcampaignnumbers.png|thumb|700px]] | [[File:callcampaignnumbers.png|thumb|700px]] | ||
Numbers can be loaded using CSV files |
Revision as of 15:12, 17 April 2016
Using call campaigns is possible to dial automatically a series of numbers and play a predefined message or connect to an extension, queue, conference room. It can be used for advertising, marketing or just as an appointment reminder. A call campaign can start automatically or be manual started/stopped.
- Name is the internal name for the call campaigns
- CallerID allows to specify which CallerID to use when dialing the numbers
- Type can be “On demand start/stop” or “Scheduled”. For scheduled campaigns, you can enter the Start/End for the campaign and a weektime condition to control the timeslots when the campaign is run
- Use Do Not Call lists permits to use a list of numbers who has opted to not receive calls, useful for example when doing marketing calls
- Dial timeout is the number of seconds to dial any of the numbers
- On connect lets you specify the destination to connect the called number when answers
- Max Channels allows to specify how many concurrent calls can run this call campaign
- Max Attempts specifies the number of retries each number will receive in case it doesn't answer
- Delay between calls allows to set the number of seconds to wait between calling numbers
- Campaign Server specifies which server will hold the campaign
- State permits to set the state for the campaign
Numbers can be loaded using CSV files