Conditions: Difference between revisions
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[[File:calleridcondition.png|thumb|400px]] | [[File:calleridcondition.png|thumb|400px]] | ||
'''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue. | '''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue. | ||
Weekday allows to route calls based on the day of the week | '''Weekday''' allows to route calls based on the day of the week | ||
Date permits to route the calls based on specified dates. A date, like Christmas, can be | '''Date''' permits to route the calls based on specified dates. A date, like Christmas, can be made “recurring”, so it will trigger every day, regardless the year. | ||
made “recurring”, so it will trigger every day, regardless the year. | '''Extension Status''' the routing decision is made based on the status of an extension. This condition is really powerful when connected to the custom setting of extension status or a Flow/Variable. | ||
Extension Status the routing decision is made based on the status of an extension. This | '''Variable Value''' checks the value of a variable defined in the Flow/Variable sections | ||
condition is really powerful when connected to the custom setting of extension status or a | '''Multiple Extension Status''' permits to check if any or all of your extensions are online/offline or in use, useful to route calls automatically on the backup number in case the internet connection for a client is offline | ||
Flow/Variable. | '''AGI Script''' execs an AGI script and check the variable AGIRESULT. If set to true, the condition is matched, otherwise the “not match” condition is followed. | ||
'''Authenticate''' requests a PIN to be entered | |||
Variable Value | '''Tenant - number of channels''' permits to check the number of channels used by the tenant | ||
AGI Script execs an AGI script and check the variable AGIRESULT. If set to true, the | '''DID - number of channels''' permits to check the number of channels used by the selected DID | ||
condition is matched, otherwise the “not match” condition is followed. | '''Number of custom group channels''' allows to check with the number of calls running, being marked in a specific group | ||
Authenticate | '''Answering Machine Detection''' useful when using Call Campaigns, allows to identify answering machine | ||
Tenant | '''SIP Header''' will check for the SIP Header in the call | ||
tenant | '''Agent logged in a queue''' will check if an agent is currently logged in the queue | ||
DID | '''Agent paused from queue''' will check if an agent is currently paused from the queue | ||
selected DID | |||
Answering Machine Detection useful when using Call Campaigns, allows to identify | |||
answering machine | |||
Revision as of 14:36, 7 November 2016
Conditions allow to manage the call flow, playing for example a different messages or routing the call based on hours, or days, or calling party. Conditions can also apply to extension state or user input.
There are several type of conditions:
Weektime a complete week planner allows to easily identify in which day/hour to trigger the destination.
Calendar a complete calendar with dates
Hours specifies distinct hours range
Caller ID the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue. Weekday allows to route calls based on the day of the week Date permits to route the calls based on specified dates. A date, like Christmas, can be made “recurring”, so it will trigger every day, regardless the year. Extension Status the routing decision is made based on the status of an extension. This condition is really powerful when connected to the custom setting of extension status or a Flow/Variable. Variable Value checks the value of a variable defined in the Flow/Variable sections Multiple Extension Status permits to check if any or all of your extensions are online/offline or in use, useful to route calls automatically on the backup number in case the internet connection for a client is offline AGI Script execs an AGI script and check the variable AGIRESULT. If set to true, the condition is matched, otherwise the “not match” condition is followed. Authenticate requests a PIN to be entered Tenant - number of channels permits to check the number of channels used by the tenant DID - number of channels permits to check the number of channels used by the selected DID Number of custom group channels allows to check with the number of calls running, being marked in a specific group Answering Machine Detection useful when using Call Campaigns, allows to identify answering machine SIP Header will check for the SIP Header in the call Agent logged in a queue will check if an agent is currently logged in the queue Agent paused from queue will check if an agent is currently paused from the queue