Voicemails

Voicemail can be created in the system using numbers or names.

The configuration follows the usual Asterisk voicemail configuration with some improvements

In the main section you can find:

• Mailbox - the number or name for the mailbox. Once created, it cannot be changed
• PIN - the access code for reading the mailbox. When dialing from the same extension number as the mailbox, you can configure to skip the PIN request
• Email - The email where to notify a new voicemail message. You can enter multiple emails separated by a comma. Emails are sent based on the Email Templates defined.
• Pager - Using a pager address for notification, it will use voicemail.conf configuration parameters (discouraged)
• Envelope playback - It controls if the date/time of the message needs to be played before the voicemail message
• Say Caller ID - It controls if the Caller ID of the caller ID needs to be played before the voicemail message
• Attach message - It defines if the audio of the message needs to be attached to the email
• Store transcript - You can use an external service to convert the speech to text. The converted text can be stored together the audio for the message in the Status/Voicemail Messages page
• Automatic delete - You can automatically delete any message once the email has been sent
• Allow review - Permit to the caller to review the message left
• Play a message after the other - When listening to messages, don't get back to the menu between messages
• Greeting - Select the type of greeting to use (Automatic with No Instructions, Always Silent, Automatic with Instructions, Only Instructions). You can change the greeting type using the corresponding Custom Destination
• Language - You can select the language for the voicemail prompts

In the Messages section you can find:

• Max number of messages - Sets the maximal number of messages that can be stored in the voicemail. When this number is reached, no new messages can be received
• Min len of a voicemail message in seconds - Sets the minimal number of seconds for a voicemail message to be accepted
• Max len of a voicemail message in seconds - Sets the maximal number of seconds for a voicemail before being truncated
• On new message - Allow to trigger specific actions when a message is left: "Follow Destination, play a message" or "Dial a number, play a message" or "Send an SMS"

When using the "Follow Destination, play a message", you can set any destination (like sending emails, calling huntlists, sending SMS) and then play a message. If the huntlist allows to confirm the call to answer, you can play the voicemail message waiting for keypress. Unfortunately the normal timeout for prompt is set to 5 seconds, too few to listen to the voicemail message. To increase this timeout you need to edit the "followme.conf" file and set a longer timeout, like 60 seconds.

; Find-Me / Follow-Me Configuration File
[general]
;
featuredigittimeout=>60000

When the called number answers, you can play the voicemail message being received.

When using the "Dial a number, play a message", you can set a number to be dialed when the voicemail message is received and a media file to play to the called party. If the called party doesn't answer, there is no further attempts. When the called number answers, you can play the voicemail message being received.

When using the "Send an SMS", you can set the number to send the SMS to (it can be an internal number or an external number) and the message content. You can use the same exact variable allowed for the Voicemail Email template

In the Operator/Extra section you can find:

• Allow operator/extras during greetings - When this option is active, you can press 0 to connect to the Operator Destination defined or you can press * to be prompted with the Voicemail PIN. This allow the caller to check the voicemail

• Voicemail IVR destination - You can select any IVR. When selected, pressing any of the allowed keys in the IVR will transfer the call to the selected destination