Tenants

There is no limits on the number of tenants that can be defined (except if you are running the single tenant license, in that case, the max number of tenants is two).

In the main screen you can have a general view of your tenants.

# Channels shows the number of channels currently in use (only outbound or inbound calls are counted, internal calls are not counted) / the maximal number of channels allowed for the tenant

# Ext shows the number of extensions defined / the maximal number of extensions allowed for the tenant

#DID shows the number of DIDs defined / the maximal number of DIDs allowed for the tenant

When defining a tenant you need to provide the tenant code that will be used to create all username for the tenant. It is really important to choose a good tenant code. Please avoid using numbers or any characters different than normal alphabetic letters (mixing upper case and lower case is good). The reason for avoiding any number or character signs is due to some phone limitation to manage BLF and speed dial keys when associated with non numeric characters.

Allow onnet calls from this tenant defines if calls made by this tenant to numbers hosted in the system will be delivered directly (On NET) or if they will be delivered to the provider

Allow onnet calls to this tenant defines if calls made by other tenants to numbers hosted in this tenant will be delivered directly (On NET) or if they will be delivered to the provider. These options can be useful to obey to telecommunication laws or when setting up a tenant while migrating it from other systems.

Allow any Caller ID usage when dialing out permits to the tenant to use any Caller ID for dialing out. If a different Caller ID usage is attempted, an alert will be shown in the Call History and the first DID will be used as Caller ID.

Allow any Caller ID usage when dialing out an emergency number permits to the tenant to use any Caller ID for dialing out an emergency route. If a different Caller ID usage is attempted, an alert will be shown in the Call History and the first Emergency enabled DID will be used as Caller ID.

Force recording for emergency calls when set, if the call is using an emergency route, then it will be recorded

Alert email permits to specify an email to be used to alert on any anomaly of the system, like low credit, call loops or abuse detected

Emergency recording email permits to specify the email receiving all emergency recordings

Default timezone specify the timezone used by the tenant. Take in mind the Call History is still shown in the server timezone.

Routing profile sets the routing profile to be used for the tenant

Call campaign routing profile if specified, allows to use a different routing profile for call campaigns

SMS routing profile specifies the routing profile for SMS

Cronjob server assigns a server to execute cronjobs scheduled for the tenant

Campaign server defines the server on which execute call campaigns scheduled for the tenant

Status can be used to disable the tenant. No calls will be possible once the tenant is disabled. An expiration date can be set, so the tenant will be disabled past that date.

Parking lots numbers can be changed, but you need to restart the res_parking module. You can do it using the Admin/PBX Nodes, choosing the “Parking” icon. No calls are needed to be parked to restart the res_parking module.

Recording can be defined for each tenant, like in Admin/Settings

Billing code is an alphanumeric code you can use to link the tenant to his billing account in your billing software.

Call rate defines the call rate to apply

Call campaign call rate defines the call rate to apply to call campaign calls. If not assigned, the normal call rate will be applied.

Default conference call rate sets the call rate to be applied to conference usage by default

Payment type lets you choose between "Prepaid" and "Postpaid". In Postpaid mode, the tenant can make as many as he likes calls. In Prepaid mode, the call time is limited by available funds. When a call starts, the max running time is computed reserving at max half the credit available, so more calls can be made at the same time.

Alert on credit lower than sends an email when the credit is lower than a certain amount

Bill onnet calls when set, on Net calls are billed like normal calls.

On Net calls digits to add and On Net calls number of digits to remove allows you to alter the dialed number to match your call rate format

You can set limits on how much a tenant can consume in a single day or monthly.

For each of the tenants, you can set an option export directory. From the Configuration/Provisioning/Phones, you can locate an icon on the right end of the toolbar do generate all phone configuration files and store them here.

Provisioning host name allows you to set the hostname used to generate the provisioning URL in Configuration/Provisioning/Phones

Max number of sets the max number of elements for each of the tables.