Understanding call recording: Difference between revisions
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Phone B is configured with recording "Yes, but allow to stop by caller" | Phone B is configured with recording "Yes, but allow to stop by caller" | ||
DID is configure with recording "Yes, but allow to stop by called" | |||
{| class="wikitable" | {| class="wikitable" | ||
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| Direct call || Phone A calls Phone B || The call is recorded | | Direct call || Phone A calls Phone B || The call is recorded | ||
|- | |- | ||
| | | Transferred call || Phone A calls Phone B, Phone A transfers the call to Phone C || The call from A to B is recorded. The call between B and C is not recorded | ||
|- | |- | ||
| | | Transferred call || Phone A calls Phone B, Phone B transfers the call to Phone C || The call from A to B is recorded. The call between A and C is recorded | ||
|- | |||
| Inbound call || External Phone calls Phone A || The call from External Phone and A | |||
|- | |||
| Inbound Transferred call || External Phone calls Phone A, Phone A transfer the call to Phone B || The call from External Phone and A is recorded. The call between External Phone and B is recorded | |||
|} | |} | ||
Latest revision as of 16:31, 25 April 2020
Call recording is a hot topic and while it is quite simple to perform the recording at trunk level, it is very hard to manage start, stopping and transfer of calls while recording. Let's show some scenario and detail what works and what doesn't work.
Phone A is configured with recording "Yes, but allow to stop by caller"
Phone B is configured with recording "Yes, but allow to stop by caller"
DID is configure with recording "Yes, but allow to stop by called"
| Type of Call | Description | Result |
|---|---|---|
| Direct call | Phone A calls Phone B | The call is recorded |
| Transferred call | Phone A calls Phone B, Phone A transfers the call to Phone C | The call from A to B is recorded. The call between B and C is not recorded |
| Transferred call | Phone A calls Phone B, Phone B transfers the call to Phone C | The call from A to B is recorded. The call between A and C is recorded |
| Inbound call | External Phone calls Phone A | The call from External Phone and A |
| Inbound Transferred call | External Phone calls Phone A, Phone A transfer the call to Phone B | The call from External Phone and A is recorded. The call between External Phone and B is recorded |