Understanding call recording: Difference between revisions
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(Created page with "Call recording is a hot topic and while it is quite simple to perform the recording at trunk level, it is very hard to manage start, stopping and transfer of calls while recor...") |
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| Direct call || Phone A calls Phone B || The call is recorded | | Direct call || Phone A calls Phone B || The call is recorded | ||
|- | |- | ||
| | | Transfered call || Phone A calls Phone B, Phone A transfer the call to Phone C || The call from A to B is recorded. The call between B and C is not recorded | ||
|- | |- | ||
| Example || Example || Example | | Example || Example || Example | ||
|} | |} | ||
Revision as of 15:29, 25 April 2020
Call recording is a hot topic and while it is quite simple to perform the recording at trunk level, it is very hard to manage start, stopping and transfer of calls while recording. Let's show some scenario and detail what works and what doesn't work.
Phone A is configured with recording "Yes, but allow to stop by caller"
Phone B is configured with recording "Yes, but allow to stop by caller"
| Type of Call | Description | Result |
|---|---|---|
| Direct call | Phone A calls Phone B | The call is recorded |
| Transfered call | Phone A calls Phone B, Phone A transfer the call to Phone C | The call from A to B is recorded. The call between B and C is not recorded |
| Example | Example | Example |