Conditions - Revision history

Admin at 20:14, 6 November 2019

2019-11-06T20:14:40Z

← Older revision		Revision as of 20:14, 6 November 2019
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	'''Hours''' specifies distinct hours range		'''Hours''' specifies distinct hours range
	[[File:calleridcondition.png\|thumb\|400px]]		[[File:calleridcondition.png\|thumb\|400px]]
	'''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue.		'''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue. You can use exact number of regular expressions. Please note, if you need to escape a character, like the +, you need to use three \, like ^\\\+39.*

	'''Weekday''' allows to route calls based on the day of the week		'''Weekday''' allows to route calls based on the day of the week

Admin at 14:52, 19 August 2017

2017-08-19T14:52:06Z

← Older revision		Revision as of 14:52, 19 August 2017
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	'''Extension Status''' the routing decision is made based on the status of an extension. This condition is really powerful when connected to the custom setting of extension status or a Flow/Variable.		'''Extension Status''' the routing decision is made based on the status of an extension. This condition is really powerful when connected to the custom setting of extension status or a Flow/Variable.

	'''Variable Value''' checks the value of a variable defined in the Flow/Variable sections		'''Variable Value''' checks the value of a variable defined in the Flow/Variable sections or at runtime. It is possible also to check using a Regex.

	'''Multiple Extension Status''' permits to check if any or all of your extensions are online/offline or in use, useful to route calls automatically on the backup number in case the internet connection for a client is offline		'''Multiple Extension Status''' permits to check if any or all of your extensions are online/offline or in use, useful to route calls automatically on the backup number in case the internet connection for a client is offline

Admin at 14:37, 7 November 2016

2016-11-07T14:37:50Z

← Older revision		Revision as of 14:37, 7 November 2016
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	'''Agent paused from queue''' will check if an agent is currently paused from the queue		'''Agent paused from queue''' will check if an agent is currently paused from the queue

			For every type of condition you have two destinations, "when matches" and "when NOT matches"

Admin at 14:37, 7 November 2016

2016-11-07T14:37:08Z

Admin at 14:36, 7 November 2016

2016-11-07T14:36:28Z

← Older revision		Revision as of 14:36, 7 November 2016
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	[[File:calleridcondition.png\|thumb\|400px]]		[[File:calleridcondition.png\|thumb\|400px]]
	'''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue.		'''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue.
	Weekday allows to route calls based on the day of the week		'''Weekday''' allows to route calls based on the day of the week
	Date permits to route the calls based on specified dates. A date, like Christmas, can be		'''Date''' permits to route the calls based on specified dates. A date, like Christmas, can be made “recurring”, so it will trigger every day, regardless the year.
	made “recurring”, so it will trigger every day, regardless the year.		'''Extension Status''' the routing decision is made based on the status of an extension. This condition is really powerful when connected to the custom setting of extension status or a Flow/Variable.
	Extension Status the routing decision is made based on the status of an extension. This		'''Variable Value''' checks the value of a variable defined in the Flow/Variable sections
	condition is really powerful when connected to the custom setting of extension status or a		'''Multiple Extension Status''' permits to check if any or all of your extensions are online/offline or in use, useful to route calls automatically on the backup number in case the internet connection for a client is offline
	Flow/Variable.		'''AGI Script''' execs an AGI script and check the variable AGIRESULT. If set to true, the condition is matched, otherwise the “not match” condition is followed.
	33		'''Authenticate''' requests a PIN to be entered
	Variable Value ~~check~~ the value of a variable defined in the Flow/Variable sections		'''Tenant - number of channels''' permits to check the number of channels used by the tenant
	AGI Script execs an AGI script and check the variable AGIRESULT. If set to true, the		'''DID - number of channels''' permits to check the number of channels used by the selected DID
	condition is matched, otherwise the “not match” condition is followed.		'''Number of custom group channels''' allows to check with the number of calls running, being marked in a specific group
	Authenticate ~~request~~ a PIN to be entered		'''Answering Machine Detection''' useful when using Call Campaigns, allows to identify answering machine
	Tenant – number of channels permits to check the number of channels used by the		'''SIP Header''' will check for the SIP Header in the call
	tenant		'''Agent logged in a queue''' will check if an agent is currently logged in the queue
	DID – number of channels permits to check the number of channels used by the		'''Agent paused from queue''' will check if an agent is currently paused from the queue
	selected DID
	Answering Machine Detection useful when using Call Campaigns, allows to identify
	answering machine

Admin at 10:23, 7 November 2016

2016-11-07T10:23:44Z

← Older revision		Revision as of 10:23, 7 November 2016
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	There are several type of conditions:		There are several type of conditions:
			[[File:weektime.png\|thumb\|400px]]
	'''Weektime''' a complete week planner allows to easily identify in which day/hour to trigger		'''Weektime''' a complete week planner allows to easily identify in which day/hour to trigger
	the destination.		the destination.
	[[File:~~weektime~~.png\|thumb\|400px]]		[[File:calendar.png\|thumb\|400px]]
	Calendar a complete calendar with dates		'''Calendar''' a complete calendar with dates
	Hours ~~specify~~ distinct hours range		[[File:hours.png\|thumb\|400px]]
	Caller ID the routing decision is made using the Caller ID of the call. For example,		'''Hours''' specifies distinct hours range
	allowing coworkers calling the main number to reach directly the support staff without waiting		[[File:calleridcondition.png\|thumb\|400px]]
	in the Queue.		'''Caller ID''' the routing decision is made using the Caller ID of the call. For example, allowing coworkers calling the main number to reach directly the support staff without waiting in the Queue.
	Weekday allows to route calls based on the day of the week		Weekday allows to route calls based on the day of the week
	Date permits to route the calls based on specified dates. A date, like Christmas, can be		Date permits to route the calls based on specified dates. A date, like Christmas, can be

Admin at 10:21, 7 November 2016

2016-11-07T10:21:23Z

← Older revision		Revision as of 10:21, 7 November 2016
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	There are several type of conditions:		There are several type of conditions:

	Weektime a complete week planner allows to easily identify in which day/hour to trigger		'''Weektime''' a complete week planner allows to easily identify in which day/hour to trigger
	the destination.		the destination.
			[[File:weektime.png\|thumb\|400px]]
	Calendar a complete calendar with dates		Calendar a complete calendar with dates
	Hours specify distinct hours range		Hours specify distinct hours range

Admin: Created page with "Conditions allow to manage the call flow, playing for example a different messages or routing the call based on hours, or days, or calling party. Conditions can also apply to..."

2016-11-07T10:20:10Z

Created page with "Conditions allow to manage the call flow, playing for example a different messages or routing the call based on hours, or days, or calling party. Conditions can also apply to..."

New page

Conditions allow to manage the call flow, playing for example a different messages or routing the call based on hours, or days, or calling party. Conditions can also apply to extension state or user input.

[[File:conditions.png|400px]]

There are several type of conditions:

Weektime a complete week planner allows to easily identify in which day/hour to trigger
the destination.
Calendar a complete calendar with dates
Hours specify distinct hours range
Caller ID the routing decision is made using the Caller ID of the call. For example,
allowing coworkers calling the main number to reach directly the support staff without waiting
in the Queue.
Weekday allows to route calls based on the day of the week
Date permits to route the calls based on specified dates. A date, like Christmas, can be
made “recurring”, so it will trigger every day, regardless the year.
Extension Status the routing decision is made based on the status of an extension. This
condition is really powerful when connected to the custom setting of extension status or a
Flow/Variable.
33
Variable Value check the value of a variable defined in the Flow/Variable sections
AGI Script execs an AGI script and check the variable AGIRESULT. If set to true, the
condition is matched, otherwise the “not match” condition is followed.
Authenticate request a PIN to be entered
Tenant – number of channels permits to check the number of channels used by the
tenant
DID – number of channels permits to check the number of channels used by the
selected DID
Answering Machine Detection useful when using Call Campaigns, allows to identify
answering machine