Admin: Created page with "It is now simple and easy to collect a feedback from a call, like a call to a support group. It can be done for calls going to Hunt Groups or to Queues. Start by creating you..."

2016-08-29T21:49:47Z

Created page with "It is now simple and easy to collect a feedback from a call, like a call to a support group. It can be done for calls going to Hunt Groups or to Queues. Start by creating you..."

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It is now simple and easy to collect a feedback from a call, like a call to a support group. It can be done for calls going to Hunt Groups or to Queues.

Start by creating your queue, in the normal way.

[[File:SupportQueueWithAgents.png|400px]]

Proceed in creating the feedback collector, using an IVR with some response values. In this case just from 1 to 5.

[[File:IVRForFeedback.png|400px]]

Arrange all together by using the Special Destination "Continue execution when called party hangup"

[[File:CollectFeedbackWhenHangup.png|400px]]

The outcome of the IVR/Feedback/Poll, can be easily seen in the Stats/IVR

[[File:StatsIVRPoll.png|400px]]

If you like to measure the performance for each agent, you need to create an IVR for each agent and then select it using a condition. The condition needs to check the system variable MEMBERNAME. Unfortunately, by design (bad design) it is not possible to query a system variable directly, so you need to first assign the system variable to an USR variable and then test it.

Collect feedback from clients calling support - Revision history

Admin: Created page with "It is now simple and easy to collect a feedback from a call, like a call to a support group. It can be done for calls going to Hunt Groups or to Queues. Start by creating you..."