Admin: Created page with "The following steps needs to be followed to activate the transcript for the calls: - Choose your speech to text provider. You can select one in Admin/Settings or for each tenant in Configuration/Settings. If Google Speech to Text is used, you need to provide the JSON API key and the bucket name for intermediate storage of the recording to transcript - The transcript is done in batch and you need to activate in Admin/Settings - Transcribe phone call recordings - In the..."

2025-03-19T10:50:18Z

Created page with "The following steps needs to be followed to activate the transcript for the calls: - Choose your speech to text provider. You can select one in Admin/Settings or for each tenant in Configuration/Settings. If Google Speech to Text is used, you need to provide the JSON API key and the bucket name for intermediate storage of the recording to transcript - The transcript is done in batch and you need to activate in Admin/Settings - Transcribe phone call recordings - In the..."

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The following steps needs to be followed to activate the transcript for the calls:

- Choose your speech to text provider. You can select one in Admin/Settings or for each tenant in Configuration/Settings. If Google Speech to Text is used, you need to provide the JSON API key and the bucket name for intermediate storage of the recording to transcript

- The transcript is done in batch and you need to activate in Admin/Settings - Transcribe phone call recordings

- In the extension definition, activate the transcript of the call in the Outbound Recording section

- In the DID definition, activate the transcript of the call in the Voice section

It can be good to set the stereo recording to better separate the parties in the call

Activating the transcript for calls - Revision history